If you market to your customers through the email channel it makes sense that your customers should be able to interact with you through this channel.

Mansell Group helps companies manage large volumes of customer emails and webforms responsively and effectively. With mansellONE, you differentiate your company from competitors by responding to inbound inquiries promptly and professionally every time. Our team of professionals can partner with you to ensure that the email channel is a 360 degree experience for your customers. Over the last decade we have helped leading organizations reduce cost and increase customer satisfaction using inbound email management best practices.

The ONE Solution
Mansell Group solves your email customer service problem by automatically routing inbound customer email inquiries to the right place quickly and efficiently. Our solution enables the following:

• Predefined workflows to manage incoming email and webform inquiries. Contains service level agreement (SLA) triggers to automate email routing and monitoring
• Intelligent parsing of the content of all queries. Ability to send auto-responses and recommend responses to agents
• Complete customer information and interaction history, across channels available to agents, enabling informed interactions
• Access to the centralized knowledge base that enables agents to accurately resolve complex inquiries and processes. Agents can also contribute to the knowledge base
• Comprehensive analytics and real-time alarms for operational performance management

 

Learn more about the ONE solution you need! Contact us today.